The challenge
Dispatch and billing ran on spreadsheets and copy-paste. Every new customer meant more manual work, and the team was hiring just to keep up.
What we did
We removed duplicate data entry between three systems, standardised the twelve most common order types and automated billing for them.
Manual hours per weekdispatch and billing team
168 h
310
290
250
205
175
168
The result
7,400 hours a year were freed up, the equivalent of 4.1 full-time roles. Nobody was let go: the team moved to account management.
“Our team finally talks to customers instead of spreadsheets.”
Ruth Albers
COO, Vantage
